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Product *

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Describe the issue *

Order Number

Purchase Date

AttachmentsOptional

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Your Product

Osiris

Eurorack · Voice Module

Warranty

In Warranty — 284 days left

Helpful Resources

Popular

ManualTrinity 2.0 User Manual ManualOsiris User Manual ManualHue User Manual

Beta Program

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File a Bug Report

Product

Beta Product *

Build / Version

Bug Details

What happened? *

Steps to Reproduce *

Expected Behavior

Reproducibility

Module / Feature Affected

Your RigFrom profile

Testing outside my usual setup

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My Rig Profile

Auto-filled into every bug report. If you test on a different setup for a specific report, you can override it per-report without changing this profile.

Computer

Computer / Machine *

Operating System *

RAM

CPU / Chip

Audio Setup

Audio Interface *

Sample Rate

Buffer Size

Monitors

DAW & Software

Primary DAW *

Secondary DAW

Plugin Format *

Wrapper

Eurorack SetupIf applicable

Case / Power Supply

Case Size

CV Interface

Other Modules Active During Testing

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Product

Product Model *

Serial Number

Quantity Affected

Your RMA / Reference Number

End Customer

Customer Name

Invoice / Order Number

Purchase Date

Issue

Fault Description *

Troubleshooting Already Completed

Has a Daisy processor swap been attempted?

No Yes Not applicable

Preferred ResolutionModbap will confirm

Daisy Replacement + Firmware Flash — Recommended

Modbap ships a replacement Daisy processor pre-flashed with the correct firmware. Resolves the majority of issues.

Full Unit Replacement

If Daisy swap is not applicable or has already been attempted without resolution.

Awaiting Modbap Recommendation

Let Modbap assess the fault and recommend the appropriate resolution.

Shipping NotesOptional

Your DetailsSaved to your account

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Process

1. Submit this form
2. Modbap reviews and confirms resolution
3. Daisy or replacement unit ships
4. Track status in My Cases

Warranty: 1 year from customer purchase date. Honored up to 2 years at discretion.

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